Manchurian Books

The Jamaican Minister of Industry, Commerce and Technology,
the Hon. Phillip Paulwell reciprocates:
"We are proud that OverDrive has selected Jamaica to extend
its leadership in eBook technology. OverDrive is benefiting
from the investments Jamaica has made in developing the needed
infrastructure for IT companies to locate and build skilled
workforces here."
There is nothing new in outsourcing back office work
(insurance claims processing, air ticket reservations, medical
records maintenance) to third world countries, such as (the
notable example) India. Research and Development is routinely
farmed out to aspiring first world countries such as Israel
and Ireland. But OverDrive's Jamaican facility is an example
of something more sophisticated and more durable. Western
firms are discovering the immense pools of skills, talent,
innovation, and top notch scientific and other education often
offered even by the poorest of nations. These multinationals
entrust the locals now with more than keyboarding and
responding to customer queries using fake names.


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